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Friday, April 19, 2013

Enterprising Canadian printer releases Docket Manager print management system in U.S.A.

Chock another one up to Canadian ingenuity:  Mark Darling (left), who with his wife Deborah owns Track21 Graphix Inc., an Ontario printing company, has just released Docket Manager, their relatively new, Web-based print-management and estimating system, in the United States.  The announcement of this international development came at the first annual conference of the National Print Owners Association (NPOA), now taking place in New Orleans.  Currently more than 30 companies in Canada use the Docket Manager system. 

The Darlings say it works because it was created by print shop owners for print shop owners.  According to a news release dated yesterday, Mr. Darling began developing the system in 1999 after he couldn’t find a sales-and-database-driven equivalent that would fit the needs of his own company and be scalable to today’s Web-connected mobile devices.  Docket Manager is platform agnostic and runs on any computer or mobile gadget with a browser, including laptops, tablets, and smartphones.

The news release also quotes the Darlings as saying:

“We wanted a very open system that would be friendly to other systems.  [It] had to be fast, it had to be scalable, it had to be able to easily integrate with external systems such as CRM, accounting,  company Websites, Web-2-print, workflow,  imposition, social media, e-mail marketing, and preflight, to name a few.”

"We therefore built the system in a .NET/SQL framework.   We purposely avoided technologies like Flash that have proven to be a problem with mobile devices.”

“After we integrated Docket Manager, we actually went from 10 employees down to 4 employees and amazingly increased our productivity and reduced waste. Other users have shared similar experience regarding the ability to reduce staff after the implementation of the Docket Manager system.”

Besides continuing to grow their customer base in Canada, the Darlings will now also be expanding into the U.S. market through a new partner, Chuck Lobaugh (right), a fellow print-shop owner of Curry Printing in Hilton Head Island, South Carolina.  Their Canadian headquarters is is located in Dashwood, Ontario, approximately 50 kilometers northwest of London, near the resort village of Grand Bend. has reproduced their entire news release at: